HYAS Protect Latest Release
Release # | UI: R25.11 |
|---|---|
Date |
What's New in HYAS Protect!
Account-Aware Support Messaging
The Help menu in HYAS Protect now provides tailored support guidance based on your account’s partner and organization structure. Users will either see a “Contact Support” (routes to HYAS) option or a clear message directing them to the correct support channel.
Benefits
Faster Resolution: Users are directed to the right support team immediately
Fewer Misrouted Requests: Prevents confusion by aligning messaging with account structure
Partner-Aware Messaging: Ensures MSSP and channel relationships are reflected in the user experience
Download Option for Troubleshooting Logs
A new Download button is now available in the Troubleshoot tab under Protect Agent in the HYAS Protect web platform. This allows users to export the existing troubleshooting logs as a .txt file.
Benefits
Quick Export: Download logs instantly in a ready-to-share format
Simplified Support: Easily attach logs to support tickets or share with internal teams
No Manual Copying: Avoid copying log content from the UI—just click and download
AI & ML Content Category Support
A new AI & ML content category is now available across HYAS Protect. Clients can block or allow traffic to domains classified under this category and monitor related activity in logs and visualizations.
Benefits
Granular Policy Control: Manage AI/ML access separately from broader web categories
Flexible Rule Support: Apply policy rules specifically targeting AI & ML traffic
Traffic Visibility: View AI & ML domain activity in DNS logs and dashboards
Refined Menus
The Support, Documentation, Settings, and Profile picklists have been restyled according to UI3 design standards, along with several associated modals. These changes are visual only—no functional changes were made.
Benefits
Unified Experience: Picklists and popups now match the rest of the UI3 interface.
Refined Styling: Typography, spacing, and layouts have been cleaned up for clarity.
Consistent Design Language: Reinforces the perception of product quality and visual polish.
Agent v2.2.17
A new setting for the HYAS Protect agent on Windows allows DNS traffic over VPN connections to bypass agent proxying. When enabled, VPN-routed DNS requests are resolved using the VPN’s DNS configuration. Only non-VPN traffic (e.g. from WiFi or Ethernet) is handled by HYAS Protect’s resolvers.
Benefits:
Prevents VPN Conflicts: Eliminates potential DNS interference between HYAS Protect and VPN clients on Windows.
Maintains Coverage: Ensures DNS traffic from regular network interfaces is still protected and monitored.
