How long after I install an Agent should I expect to see it in the dashboard?
The HYAS Protect Agent checks in every 5 minutes. If the machine is running and no local errors are present, you should see the device in the portal within 5 minutes.
How Do I Enable Debug Mode?
In all cases where it is suspected that the HYAS agent may be encountering an issue or may be the cause of connectivity issues it is highly recommended to enable debug logging for the HPA to capture verbose telemetry to expedite troubleshooting.
To enable Debug Mode, on the local machine, navigate to the HYAS icon in the tool bar. Click on it and then Preferences>Debug Mode
How do I view the HYAS Protect Agent's local logs?
Navigate to:
C:\ProgramData\HYAS\Protect\logs
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